HOW TO ADD PHOTO AND NAME
Send photo and name via e-mail to firstname.lastname@example.org or use our online form
If we do not receive your photo and text by the next working day by 11:00 am, Your order will be cancelled.
We usually send a reminder if we do not receive your photo
The quality of the photo you send to us is very important because if the photo is of good quality, you will receive
a product that will meet your expectations
Your photo should meet the following conditions
-Be sharp and clear
-The pet in the photo must be clearly visible
-It cannot have discoloration or reflections.
-It should be at a minimum resolution of 3264 x 2448 pixels (8mpix)
If you are not sure if your photo meets the requirements, send it to us via e-bay message and ask before order
We do not accept low quality photos or photos that come from frames on the wall or albums
The picture must be taken digitally with a camera or phone
In case of receiving the wrong photo, we have the right to ask for a different photo of better quality
or cancel your order and send you a full refund
Our products are not hand paint
All pictures are digitally made by high-class graphic designers and printed in the format you order.
The Best Gift for: Anniversary, Birthday, Valentine’s Day, Mother’s Day, Father’s Day, Wedding and many more.
All photos are printed with high quality photo inks and we use gloss photo paper, which ensures long durability of the photo.
The dimensions fit perfectly into standard A3/A4 frames (Note – optional frame)
A4 Photo size: Approx 29cm x 21 cm
A3 Photo size: Approx 30cm x 42 cm
PLEASE READ BEFORE ORDERING
By ordering a photo you confirm that you own the copyright to this photo (private photo)
or that you have the author’s consent to modify it
We send in a secured A4 envelope or special tube to A3 size via First class Royal Mail (1-2 working days)
You can return any unopened and not used item within 30 days from the date you receive your order.
We will refund your payment once the item has been received at our warehouse.
Note: Personalised items are excluded from our return policy and are non refundable.
NO REFUND ON PERSONALISED ITEMS, UNLESS YOU RECEIVE THE DAMAGED ITEM